GE Marketing - Video and Telecommunication Services

Retention
You will notice a major difference in GE Marketing’s sales philosophy and that of other telecommunication contracting companies. Many direct sales teams can produce vast numbers of new subscribers for your company. Yet, within weeks, the calls start: the customer doesn’t understand the bill; the service is not what he expected; she wants to cancel her subscription. Churn is built into the system, but does it have to be inevitable? We live and die by the numbers, so maybe there’s a better way! At GE Marketing, we have long studied this problem of retention and customer satisfaction. We believe we have found the solution.

Our Solution

Large doses of customer education at the point of sale.
Customer knowledge of exact billing information including prorate issues.
Follow up calls to ensure customer satisfaction and address any concerns.
Customer receives personal, professional attention before, during and after the sale.

Self-Monitoring
Going that extra mile to ensure your customer’s satisfaction is not enough. GE Marketing believes that YOU also need to be satisfied.

Are you getting your money’s worth?
Are your new customers going to be around for the long haul?
Are audits converting an acceptable number of illegal viewers into paying customers?

These are questions that are important to us. When our system managers contact your new subscribers, they are also ensuring the quality of work done by our representatives. In addition, audits are randomly checked for accuracy and completeness. By being proactive, we have the ability to read and rectify potential problems and/or concerns quickly. Our goal is not just your immediate business, but also your repeat business -- year after year.